Datacenter Hosting

Open/public

Welcome to this commercial dialogue about Datacenter Hosting Services for the secretariat of the United Nations Framework Convention on Climate Change (UNFCCC). We would like to thank you for your participation in the commercial dialogue. Your feedback is much appreciated! The purpose of the dialogue is to explain the requirements of the UNFCC and to obtain feedback from experts. Please note that this is an open forum and should not be used for transmission of commercially sensitive or proprietary information. The UNFCCC will not accept any commercial proposals submitted via this dialogue.

Subject:

The UNFCCC would like to consolidate its strategic framework contracts for the hosting of business, productivity and collaborative applications and data.  For this purpose UNFCCC is seeking to establish a framework contract with a qualified supplier who can provide high quality datacenter hosting services.

The service portfolio that the supplier shall provide comprises:

-          Infrastructure, Platform and Application hosting, including but not limited to:

  • Bespoke business applications
  • Microsoft platform based application and collaboration tools including eMail and communication services

-          Service Desk Services:

  • 2nd level support for infrastructure and platforms
  • 1st level support for applications

-          System integration services

Commercial dialogue:

We have organized the dialogue in focus areas. Questions on each of the focus areas can be accessed on the left side of the screen. Please respond to these questions and participate in the dialogue by submitting comments, information or further questions related to each focus area.
8. Juli 2016 - Pamela Lippert, United Nations FCCC
Questions
Technical Requirements
Clarify of technical specification

Are the specifications and their objectives sufficiently defined and understandable? Please indicate where further clarification is required.

8. Juli 2016 - Pamela Lippert, United Nations FCCC
Questions
Technical Requirements
Standardised provision of Services

Can the requested services be provided out of your standard service portfolio? Please inidcate if specific requirements would drive for service customization.

8. Juli 2016 - Pamela Lippert, United Nations FCCC
Questions
Commercial
Pricing elements

The award decision will be based on technical and financial criteria. Is the level of technical detail sufficient to ensure responses from vendors will be comparable and that all costs will be considered in the financial proposal?

12. Juli 2016 - Jacques Loots, Melon Consulting (Pty) Ltd.
Questions
Technical Requirements
South Africa as Service Rendering Country

Would you consider South Africa as geographical hosting country for services?

12. Juli 2016 - Jacques Loots, Melon Consulting (Pty) Ltd.
Questions
Commercial
User Counts for Saas Services

 Do you have user counts for Saas services like SharePoint etc.?

12. Juli 2016 - Jacques Loots, Melon Consulting (Pty) Ltd.
Questions
Commercial
Currency to be used for Pricing

 What currency should be used for pricing?

12. Juli 2016 - Jacques Loots, Melon Consulting (Pty) Ltd.
Questions
Technical Requirements
Servers to be lifted and re-hosted

It is not clear what infrastructure will need to be lifted and re-hosted to the outsourced Data Centre. Is this required? if so, please advise details and location where currently hosted?

18. Juli 2016 - Sven Depner, CANCOM on line BVBA
Questions
Commercial
Submission Deadline

Dear Sir or Madam,

In respect of the complexity of the offer and our ambition to submit an offer of highest quality, we kindly ask for an extension of the deadline. We consider 2 weeks to be a too short interval of time, to create an offer that is beneficial for the UNFCCC.

Thanky you in advance.

21. Juli 2016 - Pierre Fevrier-Vincent, SWISSCOM
Idea
Commercial
Include indicative agenda

In the context of this RfP, it is clear that many specialists will have to be involved in order to provide you with a sound answer. I would advise, in this dialogue, to give an expected planning for the different steps, for instance: questions = 2 weeks after RfP is released; Answers = 1 week later; final answer from suppliers = 2 weeks after.

Those information would be imho quite valuable and give a good understanding of mutual understanding of the project.

Thank you 

22. Juli 2016 - Alan Moon, CGI Deutschland Ltd. & Co. KG
Idea
Technical Requirements
Service level agreement

The technical annex suggests the suppliers to recommend service levels.  SLAs drive both technical and service designs and as such unless the secretariat defines the service levels (or key components thereof) they are likely to be presented with different commercial proposals that will be difficult to compare. To ensure best value for the secretariat they will need to define these service levels in line with their required business outcomes as going for premium service levels and hours could drive over engineered solutions. 

Our recommendation would be to have tailored ranges of SLAs that are applicable to business requirement. This allows the secretariat to maximise ROI for each given area - i.e. that less critical server can have less stringent SLAs allowing lower cost options.

SLA (listed on a per server basis – SLAs are usually given on a “system” basis but trying to tie down servers to individual services is typically difficult and results in over engineering)

  • Support hours e.g. 9-5 / 24-7
  • Availability requirement e.g. 99.99%, 99.9%
  • DR requirements - RTO / RPO

22. Juli 2016 - Alan Moon, CGI Deutschland Ltd. & Co. KG
Idea
Technical Requirements
Machine sizing and metrics

Ideally a technical annex in the issued RfP can detail specifics of servers currently in use (ITL servers already listed) Other Server volumetrics listed as aggregated totals (some per VM and some CPU) at the various DCs but individual volumetrics would be more helpful:

  • General
    • GeneralLocation
    • Physical / VirtualHardware age
    • OS TypeMemory
    • CPUServer role (i.e. Domain controller) Production / DR
    • SLA
  • Storage
    • Inventory of Storage arrays in use
    • Disk Space Required
    • Data retention
    • Backup data volume
    • Application - COTS or Bespoke
    • Service hours required for these environments
  • Middleware
  • Databases
    • No. of SQL instances
    • No. of Oracle Databases
    • No. other
    • Database sizes
  • Version levels
    • On demand “Portable capacity” increase (p10 item 4)

22. Juli 2016 - Alan Moon, CGI Deutschland Ltd. & Co. KG
Questions
Commercial
Subscription ownership

In Public cloud delivery (e.g. Azure) would the secretariat have preference to own a direct subscription and pay directly for resources or would this be managed by the prime contractor.

22. Juli 2016 - Alan Moon, CGI Deutschland Ltd. & Co. KG
Questions
Technical Requirements
Data Centre Locations / Data Laws Specific to Country

Do we need to comply with any specific data protection laws? Can the secretariat provide a security aspect letter stating the security classification of the data between locations?

22. Juli 2016 - Alan Moon, CGI Deutschland Ltd. & Co. KG
Questions
Technical Requirements
RfQ point specific questions

  • Is the 50 km distance between data centers based on a quantifiable  calculation of risk? Could this be reduced if appropriate mitigations are included to reduce any additional risk?
  • 3.2.2.1.22 – Is there an expected timescale for "on-demand" VM deployment and is self-provisioning a "Mandatory" requirement? 

22. Juli 2016 - Alan Moon, CGI Deutschland Ltd. & Co. KG
Questions
Technical Requirements
TRL development support

 By end-to-end service provider, does this scope also include development / development support of the TRL application?

22. Juli 2016 - Alan Moon, CGI Deutschland Ltd. & Co. KG
Idea
Technical Requirements
Transformation or Transition of Services programme considerations

If this a Transformation or Transition of Services programme it likely has impacts on the cost models proposed such as:

  • Anticipated time-line expected for Transition / Transformation
    • For example if an old version needs to price in upgrade costs
  • Not all software is licensed to provide a cloud model
  • Requirement to take forward any client licenses into a cloud modelexisting licenses held and agreement to speak to suppliers

22. Juli 2016 - Alan Moon, CGI Deutschland Ltd. & Co. KG
Idea
Technical Requirements
End-to-end partnership support

To allow suppliers to offer true end-to-end support to the secretariat it would be extremely helpful if business outcomes and drivers for each area of the services being outsourced are broadly explained within the tender process.

22. Juli 2016 - Alan Moon, CGI Deutschland Ltd. & Co. KG
Questions
Technical Requirements
Local onsite availability

Is local physical presence in (Bonn/Cologne) important, particularly for transition and local consulting, architecture and integration work?

28. Juli 2016 - Anonymous
Questions
Technical Requirements
Monitoring Tools

=         Can you please share the list of tools that Is being used by UNFCCC – ITSM, Monitoring etc.?

28. Juli 2016 - Anonymous
Questions
Technical Requirements
UNFCCC Private Cloud

 • Can you please specify if the private cloud needs to be setup in the existing UNFCCC Primary DC (or) to be hosted elsewhere ?

28. Juli 2016 - Anonymous
Questions
Technical Requirements
Storage related questions

Please could you specify your present backup methodology 

and the storage technology being used at UNFCCC current datacentre?

28. Juli 2016 - Anonymous
Questions
Technical Requirements
UNFCCC's Public Cloud Requirements

Is there any preference for UNFCCC for public cloud services such as AWS, Azure etc?


29. Juli 2016 - Anonymous
Questions
Technical Requirements
Office 365 and Exchange

Can you please confirm if User profiling currently exists at UNFCCC for Office 365.
and please specify the current version of Exchange server?

29. Juli 2016 - Anonymous
Questions
Technical Requirements
Support Requierements

Please provide current support metrics (incidents, Changes, Problems, Service request) for last 3-6 months

29. Juli 2016 - Anonymous
Idea
Technical Requirements
Tools

 Could you please include current tools and their primary function (such as backup, Monitoring, ITSM, DR etc.) used to support infrastructure services

29. Juli 2016 - Anonymous
Questions
Technical Requirements
Performance and Capacity

Do you have any current/known performance issues in current infrastructure?  Do you have utilisation metrics available for compute & Storage?  Please provide expected future user growth for next few years