Implementation and support of an electronic records management system

Open/public
Start date: 25-05-2015 - 00:00
End date: 05-06-2015 - 23:59
The secretariat of the United Nations Framework Convention on Climate Change (UNFCCC) is seeking a qualified vendor who can assist the secretariat in implementing a system to manage the secretariat’s electronic records, contained in Microsoft SharePoint 2010, file shares, e-mails, databases and other systems. The services required would include but are not limited to: 
•    Review and assessment of the current business requirements for electronic records management;
•    Provision and implementation of an eRMS based on the business requirements;
•    Provision of server and user licenses for the eRMS and all related modules;
•    Provision of training to staff and support services after implementation.
26. Maj 2015 - Silke Vollmers, United Nations FCCC
Questions
Deployment
Development and deployment

 

1. How should development and deployment be managed?

26. Maj 2015 - Silke Vollmers, United Nations FCCC
Questions
Deployment
Deployment

 

2. What is considered industry best practise to ensure successful change management?

26. Maj 2015 - Silke Vollmers, United Nations FCCC
Questions
Deployment
SharePoint

 

3. How should an organisation prepare for the deployment of eRM in connection with SharePoint?

26. Maj 2015 - Silke Vollmers, United Nations FCCC
Questions
Deployment
Support

 

4. What support can be expected from the service provider?

26. Maj 2015 - Silke Vollmers, United Nations FCCC
Questions
Deployment
User acceptance

 

5. How can an organisation encourage adoption of eRM by the users?

26. Maj 2015 - Silke Vollmers, United Nations FCCC
Questions
Project management
Resource management

 

1. How would resources be managed by the service provider?

26. Maj 2015 - Silke Vollmers, United Nations FCCC
Questions
Project management
Project duration

 

2. What would be the typical project duration?

26. Maj 2015 - Silke Vollmers, United Nations FCCC
Questions
Project management
Success criteria

 

3. What are the criteria against which successful implementation of eRM can be measured?

26. Maj 2015 - Silke Vollmers, United Nations FCCC
Questions
Record migration
SharePoint

 

1.  We currently have records stored in sites/libraries and record centers based on SharePoint 2010.  What are the possible approaches to migrating these records onto an eRM tool (that works with SharePoint 2013)?  

26. Maj 2015 - Silke Vollmers, United Nations FCCC
Questions
Record migration
Requirements

 

2. What needs to be considered when undertaking the migration/management of files residing in shared folders and other databases or information management systems (not based on SharePoint technology)? How should we prepare?  What expectations/resources would be required from us?  What are the dependencies/technical requirements?

26. Maj 2015 - Silke Vollmers, United Nations FCCC
Questions
Software and functionalities
Licensing models

 

1. Which licensing model typically applies or is considered best practise? 

26. Maj 2015 - Silke Vollmers, United Nations FCCC
Questions
Software and functionalities
Pricing model

 

2. Is the typical pricing model based per user or per record?

26. Maj 2015 - Silke Vollmers, United Nations FCCC
Questions
Software and functionalities
Additional functionalities

 

3. What eRM functionalities which could add value are available in addition to those of the traditional ECM suites? How are these functionalities offered to the market?

26. Maj 2015 - Silke Vollmers, United Nations FCCC
Questions
Software and functionalities
Additional functionalities

 

4. What would be the framework for obtaining additional functionalities?